Finally, they did walk through inspections to ensure that we were happy with the work. They immediately fixed things that we didn't like or even things that just didn't seem quite right. They also scheduled 30, 60, and 180 day walk throughs to ensure that nothing had broken after they left.
Highlander Construction completely remodeled the basement in our house and added 1,200 sqft of awesome living space.
First of all, most of the work was performed by employees of Highlander Construction. They're so much more than a general contractor. However, there were things that were done by contractors. Let me tell you, though, that every single person that came into my house, be them employees or contractors, was professional, courteous, patient, and extremely technically competent at what they did.
Next, was the legal phase. They gave us a contract for the work and recommended that we go over the contract with a lawyer to ensure we were happy with the contract. They happily negotiated changes on the contract until we were satisfied and explained things about the contract in more detail if they couldn't make a particular change.
Things happen during construction, especially when the construction project is a remodel of an existing structure. What separates the professionals from the amateurs is how those problems are handled. When a problem occurred during this project, the person responsible would step up and explain the problem, explain why the problem happened, explain what they were going to do about the problem, explain how they were going to keep the problem from happening again, and explain who was financially responsible for the problem. Seriously, these guys were all true professionals.
The last thing that the company did was to throw a party for us in our new space. In addition to being great contractors, they employees at this company are also great cooks. They invited a ton of our friends and brought over amazing food. They also presented to us a photo book full of "before and after" shots of our basement.
Once we were happy with the plan, they began construction by demolishing what was left of the basement and hauling all the debris to the dump. They did everything from cutting the concrete slab to lay plumbing into the floor, to framing the walls, to hanging drywall, to install plumbing and electrical, to HVAC, to painting, and finally to finishing. It was a big job.
The first phase was all about getting to know us. They started with a consultation to talk with my wife and I about our lifestyle and what we wanted from the basement. They came to the house to take detailed pictures and measurements of the current basement and talk to us about the current house and what we liked about it and what we didn't like about it. Finally, the last stage of planning was to create the site plans and architectural drawings. Again, they were very patient and spent a lot of time making sure we got exactly what we wanted.
During the construction, the owner of the company was onsite almost every day. He also regularly posted to a private project page on their website with summaries of the work and pictures. It was fun to be able to hand out the login info to friends and family so that they could watch what was going on over the web.
In addition to the standard stuff, the company took the opportunity to install a structured wiring cabinet in the basement to make networking, phone installation, and switching utilities a breeze. Furthermore, they had to install electrical for a home theater system, so this was a pretty big job, and not just the standard stuff.
Highlander Construction Development Inc is a US General Contractor based in Christiansburg, Virginia. Highlander Construction Development Inc is located at 145 Spring Buck Lane Northwest, Christiansburg, VA 24073, USA.
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