We were told that a replacement part was ordered and the vehicle would be ready on Monday. On Monday we called to find out that the vehicle part had never even been ordered. The service department had this vehicle for 8 days before it was repaired.
Listen to and Just want rush you and rush you out without taking care of what needs to be done... Just collecting your money.
Shelor Service Department sadly took advantage of a family member. The service department representative did an awful job of communicating with both my family member and myself when called daily for updates on the vehicle's progress. We were told we would be given up update by the service representative on a Friday, when we called for an update that member was not working that day and no progress had been made on the vehicle.
We called and requested to speak with a manger regarding our unhappiness with the service and only got as far as his secretary. We asked for a call back from a manager and over a week has passed and we have not been contacted. I DO NOT RECOMMEND HAVING YOUR VEHICLE SERVICED AT THIS FACILITY.
Great experience! They took my car in I waited for about 40 minutes and my car was done. This was a fast oil change. Everyone was very nice and the waiting area was very clean with coffee and snacks available
My wife and I just bought two cars, neither from Shelor but that's a different issue. I was taking our cars in for an inspection sticker (bought them out of state). I have always preferred a dealership to a small garage simply because I trust the mechanics to know what they're doing and I had believed them to be less sketchy in general. With Shelor that is not the case. While in the waiting room I witnessed someone from the garage come out and started talking to the woman beside me about her car, she was also getting an inspection. The woman from Shelor said "I have bad news, we can't pass the car for inspection because of the tires. The thing is that we can't let you leave here with those tires, they're too dangerous." She proceeded to quote the customer with an absurd price for four tires and the labor of putting them on. The customer told her that the price was ridiculous and the employee kept on with the "we can't let you leave" stuff until I finally pulled up an article about this type of scam on my phone and showed the customer and the Shelor employee. The customer was furious, as she should be, and demanded they pull up her car at once and she left. I complained to management though I'm sure they're already aware of what goes on, they may even encourage it.
Despicable practices, a dealership or mechanic doesn't have the authority to keep you from leaving with your own property. This is nothing but a ploy to overcharge you for services and replacement parts. I will never get service here again and would certainly never buy a car from these people.
I was extremely disappointed with my experience at the Shelor service department.
See previous review. Not very warm service.
Expect to wait 2, or 3 plus hours. Even for a basic service. They will try to sell you everything they can. Every time I go apparently I need new wiper blades and cabin filters. Every time I have been there I have to put at least an extra quart of oil in my car. As the check oil light comes on a couple day after leaving. Never had a good experience after buying 2 cars there.
Shelor Service Department is a US Car Dealer based in Christiansburg, Virginia. Shelor Service Department is located at 295 Jarrett Drive Southeast, Christiansburg, VA 24073, USA.
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